Office Visits & Appointments

Things to Know Before Your Office Visit

Pre-Visit Information

For your child’s first visit, please bring the current insurance card in addition to the up-to-date immunization dates for the child.  By entering all the immunization dates into the electronic medical record, we will be begin creating your child’s ‘medical home’ — the repository of health information on your child.

Please arrive at least 10 minutes early to your appointment in order to fill out the important demographic information for the record.

At Every Visit

  1. You will place your name on a sign-in page.
  2. Our staff will download the patient’s information into Phreesia, an electronic tablet system that helps make patient registration more efficient.
  3. Patient/family will provide the necessary registration information on the Phreesia handheld tablet.
  4. Patient/family privately pays their office visit co-pay directly on the device using a debit or credit card — Phreesia provides an option to create a payment plan for any outstanding balance or to pay by check or cash. Please note that you will need to provide an email address  at this time on the Phresia tablet when paying.

Office Hours

The office is open to see patients 9:30 a.m. – 5:00 p.m. Monday through Friday and 9:00 a.m. – noon on Saturday.

Phones are answered from 8:00 a.m. – noon and from 1:00 p.m. – 5:00 p.m. Monday through Friday and from 8:00 a.m. – noon Saturday. The phones are off from noon – 1:00 p.m. each day to allow our staff a lunch break. Patients and their families may call the office phone number at any time for urgent matters to page the doctor on call.

The office is closed for the following six national holidays:

  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving
  • Christmas Day
  • New Year’s Day.

We close early on Good Friday and Christmas Eve, so please call early on those days if your child needs to be seen.

Missed Appointments

We try very hard to be on time for our patients’ appointments. We value your time as well as our staff’s time. Please call ahead if you are unable to make your appointment or run into delays so that we may reschedule. Missed appointments are very inefficient for the care of our children. After three missed appointments (defined as missing an appointment without calling to notify us), we reserve the right to cancel our relationship with that family.

Payment Information

We ask that our patients pay their co-pays while in the waiting room prior to being seen in the examination rooms. This allows for less congestion at the front desk after being seen, as frequently there are families there dealing with clinical issues that require the time and attention of our front desk staff. The new Phreesia patient registration system makes this very easy and private for all patients.

Accepted Insurance Plans

We accept most major health insurance companies, including Aetna, Anthem, Beach Street, CIGNA, Coventry (GHP), HealthcareUSA, Healthlink, United Healthcare, Tricare, and most other commercial insurers. Health insurance cards need to be presented with every visit, as does updated demographic information, in order to allow for efficient communication with the family.

“On-Call” Policy

The doctors of Jefferson Pediatrics take our own calls after hours — feel free to contact us. We do not hire nurses or outside professionals to handle our patient calls.